From
air cargo sales to collection and billing,
Platinum Air Cargo is one of the few truly
global GSSAs who can offer its clients turn
key air cargo sales and management solutions
spanning the range from local or regional
representation and marketing, to more wide
ranging and encompassing solutions including
new carrier start up and network expansion
initatives.
Sales and
Marketing:From e-channels
such as GF-X and CPS, to print and
distribution media channels such as OAG
Inforwarding or any one of the number of Air
Cargo related publications available
world-wide, Platinum Air Cargo has the
capability to design and implement direct
marketing campaigns designed to provide our
airline partners with the highest level of
network and brand awareness possible.
We have close ties to all the major
trade publications, and have a dedicated
business intelligence unit that collects and
reports on any number of air cargo and trade
related statistics.
By combining a
sophisticated marketing and business
intelligence function into our sales
management team, we are able to go beyond
traditional physical sales methods and offer
our customers innovative solutions with
capabilities to segment and determine
customer value and loyalty. We base our
sales methods upon the proven foundation of
account segmentation, potential analysis,
and customer value.
We combine our
sales and marketing know-how with local
market knowledge and relationships to
deliver reliable, flexible and creative
customer sales solutions.
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Customer Service Solutions:
Utilizing our own booking platform, or
leveraging our experience with Cargospot,
Unisys or a number of other airline
platforms, Platinum Air Cargo's customer
service department is known for its high
standards of product knowledge, response and
courtesy.
Our customer service team
members have comprehensive working knowledge
of all types of special cargo transportation
requirements. Whether the customer's
requirement calls for perishable, express,
dangerous goods or large complex moves, the
Platinum customer service specialists are
always trained on and knowledgeable as to a
individual partner's network standards,
capabilities and products.
Our customer service
infrastructure is state of the art,
including comprehensive VOIP technologies
that afford our partners the option of
centralizing customer service needs through
one of
our central reservations facilities in
London, New York or Houston, while
maintaining a local presence and telephone
number in key defined markets.
In certain
circumstances, we can also port over
existing customer service phone numbers or
design other solutions as-needed.
Of
course, we are staffed 24/7 with on call
duty managers to ensure the highest levels
of response and accuracy.
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Finance and Billing:
Platinum Air Cargo
is a full member of the IATA CASS system, and can
therefore offer our customers the ability to
bill through the CASS system, giving you the
safety and prestige associated with
clearinghouse billing.
In addition to IATA/CASS
settlements, Platinum Air Cargo can also
assist you in developing your local market
by offering direct billing to non-CASS
participating forwarding agents.
Our
finance team has an in depth knowledge of
the processes involved in most modern air
cargo reservations systems. We are therefore
able to perform any of a number of financial
functions, from simple billing to AWB
capture and EQA processing. All functions
are always performed in accordance with our
partners process descriptions and are
managed according to accepted accounting
procedures
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Air Cargo Handling Management Services:
When it comes to establishing your
reputation as a full service air cargo
provider, the need to have reliable cargo
and ground handling services, together with
reliable and proven over the road trucking
(road feeder services) solutions is
imperative.
Platinum Air Cargo
maintains very close working relationships
with the worlds leading ground and cargo
handling companies. Our team has the
experience and understanding of airline
cargo operations necessary to manage and
measure the performance of your
selected service provider.
We
understand and can measure and report on a
wide variety of KPIs relating to a service
provider's adherence to our partner's
network standards, or your customer's
adherence to accepted levels of quality
commonly referred to as "R4C or Ready for
Carriage".
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Road Feeder Service / Trucking Management:
Having the right cargo and ground
handling services to meet your customers'
needs is one part of the quality equation,
but for most carriers today, shifting
production patterns mean that cargo
catchment areas are moving away from
traditional cities where many major airlines
retain hub or international gateways.
To maintain and grow market share under
these changing demographics, a reliable and
cost-effective RFS network is a must.
While almost anyone can arrange so-called
"air trucking", very few providers have the
process knowledge or relationships necessary
to manage and measure RFS providers
according to the standards of the air cargo
industry.
Platinum Air Cargo works
only with those providers who are capable of
meeting accepted network standards for FSU
messaging, on time delivery, and low claims
ratios. We can, together with your network
management team, design and implement
comprehensive RFS networks or lane-by-lane
solutions to support your international or
domestic cargo gateways.
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